Patient choice is designed to ensure that patients are aware of their options and can, where possible and appropriate, select providers and services that meet their individual needs. It includes making sure that people are aware of their legal rights to choices regarding outpatient appointments and that suitable alternatives are offered if people are unable to access services within the national waiting time standards.

A survey published by NHS England and Monitor showed that 40% of patients say they were offered a choice of hospital or clinic for their first outpatient appointment, an increase of two per cent from last year. When health and care professionals are aware of and support people in exercising the choices available to them and have good quality information to help individuals to make the best decision for them, this will give patients a greater opportunity to benefit.