Care Coordinators work alongside GPs and other primary care professionals within Primary Care Networks (PCNs) to provide extra capacity, support and expertise to patients who are having clinical conversations. They ensure that their individual needs are addressed and that appropriate support is provided by creating a single personalised care plan. Care Coordinators will also take into account local priorities, health inequalities and population health management risk stratification.

The Care Coordinator will be armed with knowledge and the highest quality information to help people make informed decisions about their care. The primary role of a Care Coordinator is to support Multi-Disciplinary Teams to bring together multiple services around a person. They listen to queries and the needs of people and support shared decision making, to encourage people to be actively involved in determining their own personalised care requirements. They also support patients with appointment booking and will provide guidance on training and employment opportunities, as well as identifying opportunities for benefits and personal health budgets where appropriate.

Care Coordinators work closely with social prescribing Link Workers, Health and Wellbeing Coaches and other primary care roles to deliver personalised care to all.